PriView Support
Need help with PriView Private Viewer? This page covers the basics and shows you how to contact us for support, feedback, or bug reports.
Contact Us
If you need help with PriView, have a question, or want to report an issue, you can reach us here:
JMM TECH & SOFTWARE LLC
contact@jmmtechandsoftware.com
We aim to respond within 3 business days.
(our mail might arrive in your spam).
Common Questions
1. How do I start a PriView from Photos? Open Photos, select one or more photos or videos, tap Share, then choose PriView.
2. How do I create a Preset? Open PriView, tap New Preset, choose the media you want, and save it with a name.
3. How do I end a PriView session? End a session using the unlock method selected in Settings, such as long press, PIN, or device authentication.
4. Why is device authentication unavailable? Device authentication requires a real device security method such as Face ID, Touch ID, PIN, or passcode to be set on the device.
5. Why am I seeing an ongoing PriView notification? If enabled, PriView can notify you when a session is still active and the app is left open in the background.
6. How to allow permissions if I denied the first time? If you can no longer grant PriView permission for notifications or Photos inside the app, you can do so by going to your phone's app settings and finding PriView.
Remember to also check within the app, in the "How to" section at the top of the page. The answer you're looking for might be there!
Report a Bug
Found a bug or unexpected behavior in PriView? Use our bug report form to send us a description and a screenshot.